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Tickets & Subscriptions

How do I buy tickets? If you buy tickets within 10 days of a show, you can either print them at home or pick them up at the will call window of the Bill & Mary Darden Box Office.

Accepted methods of payment include cash, MasterCard, Visa, American Express, Discover, traveler's check or Dr. Phillips Center gift certificate.

Prices, shows, artists, dates and times are subject to change at any time without notice.

Are there any discount tickets? Student rush tickets are available the day of for $15 on a first come first served basis. Two tickets per student ID. A 15% discount is also available to United Arts Card holders.

How does “Print Your Own Tickets” work? If you select print-at-home tickets, you are responsible for printing them yourself.

If you did not receive the tickets you ordered online, visit will call to pick up reprinted tickets before your show. The ticket account’s owner must show a photo ID and the credit card originally used.

What is your refund, cancellation and cast change policy? All sales are final. We are unable to provide refunds or exchanges. Prices, shows, artists, dates and times are subject to change at any time without notice.

What is your exchange policy? Any requests to modify an existing ticket purchase must be submitted by the original ticket purchaser—the person whose name is on the ticket account. Changes to an account can only be authorized with the owner’s permission. If you need to modify someone else’s account, the owner should submit the requested change in writing, signed, with a copy of his or her photo ID. For help, call the Bill & Mary Darden Box Office.

When can I expect to receive my tickets? We can only mail tickets to you if your show is at least 10 days away.

What if I have lost my tickets? Call the Bill & Mary Darden Box Office 844.513.2014 and we will print tickets for you to pick up at will call. We are unable to mail reprinted tickets.

The ticket account’s owner must show photo ID and the credit card originally used to buy the tickets.

Where is Will Call? Will call is just to the right of the entrance to Dr. Phillips Center. It is open two hours before every ticketed event.

For Your Visit

How do I get to the Dr. Phillips Center for the Performing Arts? Plug in our address for directions.

Where do I park? Find parking and valet options.

Is there a valet? Find parking and valet options.

What access and parking is available for guests with disabilities? Explore a detailed list of accessible features and services.

Where do I pick up my tickets? Will call is just to the right of the entrance to Dr. Phillips Center. It is open two hours before every ticketed event.

Can I rent assisted-listening systems? Assistive Listening Devices (ALD) are available for most shows, including all Broadway.

The devices are free, so just visit our concierge behind the Grand Staircase in Della Phillips Grand Lobby. We’ll need your driver’s license or other state-issued ID in exchange for an ALD. Once you return it, we’ll return your ID.

Is sign language available? Please submit a request for sign language interpretation at least two weeks before your show by emailing guestservices@drphillipscenter.org.

What is the dress code? There is no official dress code. Should you choose to wear a t-shirt with slogans or images, please be mindful of content that may be found offensive by others. For questions please call the Dr. Phillips Concierge Desk at 407.992.1754

Are children allowed? Unless otherwise noted, children under the age of two are not permitted inside the theaters.

All guests entering the theater—including infants and children, if allowed—require a ticket.

Parents should use discretion when deciding which shows are appropriate for their children.

What if I'm late to the performance? Latecomers or guests who leave during a show will only be allowed into the theater at an appropriate time—like a break between songs or acts.

Guests may watch their show from monitors in Della Phillips Grand Lobby until late seating or re-entry is permitted.

Please arrive at least thirty minutes before showtime.

Where can I eat? The bars on Tiers 1 through 4 offer a variety of snacks and drinks.

Bar service is available 1.5 hours before shows in Walt Disney Theater, and an hour before shows in Alexis & Jim Pugh Theater. Bars also stay open an hour after curtain.

At any bar, you can pre-purchase food or drinks for intermission.

Please enjoy your food before entering the theater. You can bring in your drink unless otherwise noted.

We accept cash, Apple Pay, MasterCard, Visa, American Express, Discover or traveler’s checks.

Guests 21+ must show a current, valid federal or state ID to buy alcohol. You can buy up to two drinks at a time per ID.

What can I bring? Find a full list of prohibited items at Dr. Phillips Center and Seneff Arts Plaza.

Is there a Coat Check? The coat check is located at the concierge.

What if I lose or find something? Our concierge is behind the Grand Staircase in Della Phillips Grand Lobby. Services include show, parking and restaurant information; lost and found; first aid; and access to assistive listening devices.

May I smoke there? Smoking or using electronic cigarettes is prohibited inside the arts center. Designated smoking areas are identified outside. Please keep your ticket with you at all times for re-entry.

May I use my cell phone? Unless otherwise specified by the show, please avoid using audio and video recorders, cell phones, tablets, cameras with detachable lenses larger than 6”, tripods, mono-pods and selfie sticks.

May I take photos or record anything? Unless otherwise specified by the show, please avoid using audio and video recorders, cell phones, tablets, cameras with detachable lenses larger than 6”, tripods, mono-pods and selfie sticks.

Curtains, sets, costumes, scenery, lighting designs and other production elements are considered intellectual property and may be copyrighted.

Any disallowed use of a device may lead to the device being confiscated for the duration of the show—or the guest may be asked to leave.

Where are the restrooms? Public restrooms are available on each tier, and all are wheelchair accessible.

What are the security procedures? Be prepared for inspection when you arrive. We use magnetometers and wands at all entrances.

Pack light if you need to bring a bag, and make sure it’s smaller than 12” x 12” x 12”. Bags will be searched.

Familiarize yourself with the building’s layout and take notice of the nearest exists.

If you see something suspicious or out of place, let our security team know immediately.

Please always be respectful of those around you.

What if there is an emergency? If there is an emergency, please listen for instructions from security personnel.

What is The Forte Society? The Forte Society is comprised of Opera Orlando Ambassadors who are Young Professionals and host networking and social events throughout the season.

Any other questions?

If you have further questions please email info@operaorlando.org or visit us in person at the Opera Orlando offices on Broadway:

406 E. Amelia St., Suite 100
Orlando, FL 32803

The Opera Orlando Box Office telephone number is (407) 512-1900 and the office is open Monday through Thursday, 10:00 am to 4:00 pm.